Notice of Privacy Practices


This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.  



Certain information contained in your medical record is referred to as Protected Health Information (PHI). PHI may include your name, address, and other identifying data, as well as information about your health
and the health services you may receive or have already received. This Notice describes the privacy practices of Innovista Medical Center and pertains to all providers, clinical staff, employees, staff, independent contractors, vendors, volunteers and agents of Innovista Medical Center. It applies to all PHI about you that is maintained by Innovista Medical Center, including any such information that is maintained on paper, electronically, or verbally spoken. This Notice describes how Innovista Medical Center may use and disclose the information that has been collected and what rights you have with respect to your medical information.


Innovista Medical Center (“we” or “our”) is committed to maintaining the privacy and confidentiality of your health information. We are required by law to maintain the privacy and security of your protected health information. We will let you know promptly if a breach occurs that may have compromised the privacy and security of your health information. We must follow the duties and privacy practices described in this Notice and give you a copy of it. We will not use or share your information other than as described in This Notice unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Please let us know in writing if you change your mind. This Notice informs you how we may use and disclose (share) health information about you for purposes described in This Notice. As required by the HIPAA Privacy Rule, we must establish policies and procedures for safeguarding PHI received, created, transmitted or maintained. You will be asked to sign an acknowledgement that you have received This Notice. 

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When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to you. 

Get an Electronic or Paper Copy of Your Medical Record. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. We will provide a copy or a summary of your health information, usually within thirty (30) days of your request. We may charge a reasonable, cost-based fee.

Ask Us to Correct Your Medical Record. You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say “no” to your request, but we’ll tell you why in writing within sixty (60) days.

Request Confidential Communications. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.

Ask Us to Limit What We Use or Share. You can ask us not to use or share certain health information for treatment, payment or healthcare operations; we are not required to agree to your request, and we may say “no” if it would affect your care. If you pay for a service or healthcare item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer; we will say “yes” unless a law requires us to share that information.

Get a List of Those with Whom We’ve Shared Information. You can ask for a list (an “accounting”) of the times we’ve shared your health information for six (6) years prior to the date you ask, who we shared it with, and why. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one (1) accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within twelve (12) months.

Get a Copy of this Privacy Notice. You can ask for a paper copy of This Notice at any time, even if you have agreed to receive The Notice electronically. We will provide you with a paper copy promptly.

Choose Someone to Act for You. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.

File a Complaint if You Feel Your Rights are Violated. You can file a complaint if you feel we have violated your rights by contacting the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696- 6775, or visiting complaints/. We will not retaliate against you for filing a complaint.



For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

You Have Both the Right and Choice to Tell Us to share information with your family, close friends or others involved in your care; share information in a disaster relief situation; or include your information in a hospital
directory (if applicable). If you are unable to tell us your preference (e.g., if you are unconscious), we may share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

We Never Share Your Information Unless You Give Us Written Permission for marketing purposes; sale of your information; or most sharing of psychotherapy notes. 

In the Case of Fundraising, we may contact you for fundraising efforts, but you can tell us not to contact you again.



How Do We Typically Use or Share Your Health Information? We typically use or share your health information in the following ways:

Treatment. We can use your health information and share it with other healthcare professionals who are treating you or involved with your care. We may disclose your health information to doctors, nurses, medical assistants or other individuals at Innovista Medical Center who need the information to care for you. We may also disclose your health information to individuals outside of Innovista Medical Center who may be involved in your care, such as treating doctors, home care providers, pharmacies and family members. 

Healthcare Operations. We can use and share your health information to run our organization and improve the quality of patient care. We may also combine health information about several patients to identify new services to offer, what services are not needed and whether certain treatments are effective. We may also disclose information to doctors, nurses, medical assistants and other individuals at Innovista Medical Center for learning
and quality improvement purposes. 

Payment. We can use and share your health information to bill and get payment from health plans and other entities. We may also tell your health plan about a treatment you are going to receive so we can get prior payment approval or learn if your plan will pay for the treatment

Health Information Exchange. We participate in certain health information exchanges that share health information electronically with other health providers and organizations for treatment, payment and healthcare operations purposes, as permitted by relevant state and federal law. Additionally, we may access your health information maintained by other providers, health information exchange networks and health plans for our
treatment, payment or healthcare operations purposes. If you do not wish to participate in the health information exchange, you may “opt-out” at any time by notifying Innovista Medical Center in writing.

How Else Can We Use or Share Your Health Information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We must meet many conditions under applicable law before we can share your information for these purposes. For more information see:

Health-Related Services. We may use and disclose your health information to send you communications about health-related products and services available at Innovista Medical Center.

Public Health and Safety Issues. We can share your health information in certain situations such as: preventing disease; disaster relief; helping with product recalls; reporting adverse reactions to medications; reporting
suspected abuse (i.e., child, adult, domestic), neglect or domestic violence; or preventing or reducing a serious threat to anyone’s health or safety.

Research. We can use or share your information for health research.
Required by Law. We will share your health information if required by state or federal laws, including the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Organ and Tissue Donation Requests. We can share your health information with organ procurement organizations.

Medical Examiner or Funeral Director. We can share health information with a coroner, medical examiner or funeral director upon the death of an individual.

Workers’ Compensation, Law Enforcement and Other Government Requests. We can use or share health information about you: for workers’ compensation claims; for law enforcement purposes or with a law enforcement official; with health oversight agencies for activities authorized by law; for special government functions such as military, national security and presidential protective services.

Lawsuits and Legal Actions. We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Authorizations for Other Uses and Disclosures. As described in this Notice, we may use your health information and disclose it outside of Innovista Medical Center for treatment, payment, healthcare operations and when required or permitted by law. We will not use or share your health information for other reasons (i.e., psychotherapy notes) without your written authorization. The authorization may be revoked at any time, but any information shared prior to the revocation would not be impacted.

Business Associates. We may disclose health information to our business associates who perform functions or provide services on our behalf, if the information is necessary for such functions or services. Our business
associates are obligated by law and pursuant to a written agreement, to protect the privacy of health information and are not allowed to use or disclose any information other than as specified in the agreement.



We reserve the right to change the terms of this Notice, and the changes will apply to all information we have about you. If changes are made, the revised Notice of Privacy Practices will be made available at each clinic location, posted on our website and supplied when req. We will post a copy of the current notice at our facilities and locations. The Notice will be effective on the date specified on the first page. The new notice will be available upon request, in our offices and facilities, and on



Medical Records Request. To maintain patient confidentiality and assure compliance with federal and state privacy laws, health information may not be released without your written authorization (except as permitted by law). To request your health records, you will need to call Innovista Medical Center at 866-325-0301.

Request an Amendment, Accounting of Disclosures, Restrictions, Confidential Communications or a Paper Copy of this Notice. The written request should be sent to Innovista Medical Center; 814 Commerce Dr., Suite 110; Oak Brook, IL 60523.

This Revised Notice is effective April 1, 2024.